Refund policy

Refund & Return Policy

At B1RTH, every piece is created with intention and handled with care. Due to the limited nature of our drops, all sales are considered final.

We do not offer refunds, returns, or exchanges for reasons such as sizing issues, change of mind, or incorrect purchases. Please review product details and sizing information carefully before placing your order.

Damaged or Defective Items
If your item arrives damaged or defective, you must contact us within 3 days of delivery. Please include your order number and clear photos of the issue. Once verified, we will provide a replacement or appropriate resolution.

Lost Packages
If your package is lost in transit, please contact us. We will work with the carrier to investigate the issue and determine the next steps. Replacements are not guaranteed until the claim is reviewed.

Incorrect Shipping Information
Customers are responsible for entering the correct shipping address at checkout. B1RTH is not responsible for orders shipped to incorrectly provided addresses.

 

Chargebacks & Disputes
By placing an order with B1RTH, you agree to contact us directly at support@b1rth.com to resolve any issue with your order before filing a chargeback or dispute with your bank or payment provider. We aim to respond to and resolve all customer concerns within a reasonable timeframe.

Filing a chargeback without first contacting us is a violation of this policy and our Terms of Service. Any chargeback filed for an order that complies with the terms outlined above (final sale, damage window, shipping responsibility, etc.) will be contested with our records, including order confirmation, shipping/delivery proof, and any related customer communication. Customers who file fraudulent or unwarranted chargebacks may be banned from future purchases and reported as necessary.

By completing a purchase, you agree to this policy.

For all inquiries, contact: support@b1rth.com